Window cleaning questions and answers
Quality Window Cleaners – Questions & Answers
Thinking of joining the QWC network but have a few questions? Hopefully we can answer your queries here, but if not then please contact us using our members enquiry form.
Frequently asked questions
Q. What does QWC have to offer?
A. QWC is a network of professional window cleaners whose main purpose is to provide members with confirmed orders made by customers for a regular window clean. I say ‘confirmed’ because customers have paid up front for their windows to be cleaned. These are people who are actively seeking a window cleaner and need one who will provide them with a high quality service.
Q. How do you get these enquiries?
A. Most enquiries come from bookings made through the QWC website. Some bookings may also come from our canvassing service.
Q. What areas does the QWC network cover?
A. The QWC network covers the whole of the UK. In some areas we still require positions to be filled by companies who want to expand their customer base. To apply for membership please fill in our QWC members application form.
Q. I already have a website that gets me enquiries so why should I join QWC?
A. Having a website is great, and if it’s generating you enquiries, even better. However would you turn down extra work if it was offered to you? Having two websites working to get you extra business is ideal, and QWC are constantly ranking high in the major search engine results such as Google, Yahoo and Bing. You will also be part of a network whose aim is to promote the highest standard of service for discerning customers who want only a high quality service.
Q. How do you set your prices for charging the customer?
A. We have set prices for the first clean booking only. The price you charge the customer for their regular clean is determined by you once you see their property. We tell the customer on the order page that this price is an approximate price only and may be slightly more or less than the first clean price.
Q. How much is the referral fee charge?
A. The referral charge is £10 per lead. For advanced members using our marketing package the fee is reduced to £5 per lead.
Q. Are there any additional charges for work carried out after the first clean?
A. No, we only charge one introductory referral lead fee per new customer. We also do not take any commissions on related cleaning jobs that your new customer may ask for, such as fascia cleaning, gutter cleaning, or conservatory roof cleaning.